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COURT RESERVATION

 

CBTC will be using CourtReserve.com as its online court booking system.

 

As part of the City of Ottawa requirements for opening courts this year, all members will have to book courts online in advance and complete an online COVID-19  screening questionnaire prior to play on their day of play. The system is easy to use and allows members to view what is scheduled on the courts and to reserve a specific court and time.

 

Members will receive an email from the CBTC CourtReserve system with a link to the member portal to reset your password and give you access to the system.

 

To log in through the portal link (https://app.courtreserve.com/Portal/Crystal Beach Tennis Club), you will use your Email (same one provided for the member for registration) and your new password. The Home Page or Welcome Page will open where you will find our Reservation Policy, court rules, and booking instructions (see below).

 

All questions regarding the booking of courts should be directed to courts@crystalbeachtennis.org.

 

Questions regarding membership should continue to be addressed to  membership@crystalbeachtennis.org.  

 

 

Welcome to CourtReserve!

The reservation and event management system being used by our Club.

 

 

CourtReserve Portal link https://app.courtreserve.com/Portal/Crystal Beach Tennis Club

 

COVID Screening Questionnaire

 

Link to COVID-19 screening questionnaire or QR code to scan

 

 canatrace_qr_code.png

 

Scan the QR code or click on the URL to complete the questionnaire. 

 

ALL Members must complete the questionnaire the day of play (before play begins), and every day they play. In addition, any spectators attending younger players must complete the questionnaire.

 

Any person who fails the screening (i.e., does not get a green checkmark) should not enter the CBTC facility. Any person who begins to feel unwell while at the courts should return home immediately. In either case, you are asked to self-isolate and contact your health care provider or Telehealth Ontario (1-866-797-0000) for further instructions and to find out if you need a COVID-19 test.

 

Reservation Policy

  • All Members MUST book courts online and complete the COVID screening questionnaire; you cannot just show up at the courts to play as in previous years. No guests permitted at this time.

 

  • The reservation system is available to CBTC Members only. Only Members with an email or username can log in.

 

  • Singles play only allowed at this time, as there is a maximum number of 6 people permitted on our courts according to City of Ottawa rules.

 

  • Courts can be booked up to two days in advance. Sessions are 30 minutes. Players receive a confirmation email once the reservation is accepted, as well as a reminder email 2 hours in advance. Reservations can be changed up to 2 hours in advance of the start time.

 

  • Courts are open 6am to 11pm. Prime time is from 5pm to 9pm every day.  A slot (we used Session In previous Years) starts on the hour or 1/2 hour (sharp) and lasts 30 minutes.  

    Up to 2 days in advance, an individual Member is allowed to pre-book court time, subject to the below restrictions:

    During Prime time, an individual is allowed 2 slots per week, with a limit of 4 slots for a Family Membership.  Additional prime time slots can be booked throughout the week within 30 minutes from the start time of an unbooked court.

    During Non-prime time, there are currently no restrictions on number of slots.

    Note that any restrictions on reservations may be revised at any time, based on membership and court usage.

 

Court Rules

  • The password for the gate lock is to be kept strictly confidential to Members only.

 

  • All players MUST tag up at the courts. Place membership tags on the tag board on the court you have reserved online. Players who are not tagged up will be asked to confirm their membership status. Players identified as non-members will be asked to leave the court area, and will be encouraged to purchase a CBTC membership.

 

  • Players are expected to be on time for their reservation.

 

  • To play beyond your currently reserved session you can book online within 30 minutes of the next time slot as long as there is a court available. If you do not have access to the internet while on the courts, then you may continue playing as long as no other members show up to play who have reserved the court online.

 

  • If adjusting the net for Pickleball on court #2, return height of net at its centre to 3 feet (or 0.91 metres) at the end of your session.

 

  • Close the gate when entering and leaving the courts. Lock the gate when courts are not in use. Last players on the courts must turn off lights at night and lock gate. Remember to bring your tags home with you at the end of your session.

 

  • Please note that the reservation system and usage of courts will be monitored to ensure fair access to the courts. Your cooperation in respecting all procedures in place this season is greatly appreciated.

 

Booking Instructions

 

CourtReserve also provides short tutorials for users, if needed:

Member Video - How to Make a Reservation and Register for an Event (~3min)

Mobile App Training for Members - Making Reservations and Signing Up for Events (~4min)

 

Only Members in the system with an email can book a court (note that emails for each member have to be unique). However, other Members in the system without an email (e.g., children) can still be added to a reservation.

 

To Book:

  • Click 'Book a Court' on the top right of your screen.

 

  • Choose a date up to 2 days in advance (use arrows next to date on top left) and choose time by clicking 'Reserve' on the time slot.

 

  • Complete the reservation form. Start typing the name of the ‘Additional Player(s)’ in the text box and then choose the player from the drop down menu.

 

  • Click 'Save'

 

To Edit or Cancel:

  • Double click on your reservation to open the Edit screen or go to ‘My Profile’ then ‘My Reservations’ on the top right of your screen to revise or cancel your booking.

 

 

All questions regarding the booking of courts should be directed to courts@crystalbeachtennis.org.